Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centers and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

Following the successful deployment of our SuccessFactors mobile HR app, our Supporting Technology and Digital Team in HRIT are looking for a creative HRIT Digital Innovation and Mobile Lead to provide leadership and support for the next stages of our Digital and Mobile HR transformation journey

What you will be doing;

This is a collaborative role, bringing together technical and non-technical teams, to accelerate improvements to the end to end employee journey and mobile experience of our SaaS HR applications.

Working together with the Heads of HR Supporting Technology and Digital, HR Technology Architecture, HR Business Architecture and HR Customer Experience, you will help shape and deliver key components of the Digital HR applications roadmap and strategy, specifically mobile applications, virtual agents, portal/engagement layers and collaboration tools.

You will also take a hands on role in driving innovation and providing IT leadership across a portfolio of SaaS HR mobile applications.

This is not a ‘techie’ role but will require an understanding of SaaS HR platforms, workplace technologies, mobile applications, tech trends and how people interact with technology

Equally important, will be your understanding of service management, cloud governance models and cyber security, ensuring these are designed in across our our HR related mobile offerings.

Whilst primarily a sole contributor role with a reliance on matrix management and influence, there will be some people management responsibilities.

Key responsibilities will include:

• Providing portfolio management for our Mobile HR solution offerings and collaborating with project teams to ensure successful delivery of initiatives
• Partnering with value stream leads to shape the strategy for aligning HR technology with wider HSBC collaboration and workplace technology, including Mobile Apps, Virtual Agents, Chat Bots, Enterprise Bot Management and Intranets
• Establishing measurement frameworks to report on the utilisation and adoption of key HR technology
• Representing HRIT at cross-functional Digital Workplace forums and design groups
• Establishing processes to manage and progress colleague ideas/feedback submitted via HSBC voice of customer channels
• Conducting market research and utilising industry, vendor, consultancy and thought leader insights to identiy emerging trends and innovations in HR and HR Technology
• Providing internal consultancy to HR Service Owners and IT Product Managers to shape product backlogs and roadmaps
• Driving innovation and proof of concepts across the function
• Delivering impactful communications and engagement for senior IT and HR execs, covering, for example, HRIT successess, trends and statistics
• Arranging and running HRIT showcases, demonstrations and knowledge shares